Privacy Policy

01Introduction

qkok ("we", "us", "our") operates the online casino and sports betting platform accessible at qkok.club. We take your privacy seriously. This Privacy Policy describes how qkok collects, stores, uses, and shares personal data about users ("you", "your") who register or interact with our Platform.

By using the qkok Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this policy, please discontinue use of the Platform.

02What Personal Data We Collect

qkok collects personal data in several categories depending on how you interact with the Platform. The following outlines the primary types of data we may hold about you.

We may also collect information you provide voluntarily when contacting our support team, responding to surveys, or participating in promotions. In all cases, we only collect data that is necessary for the purposes described in this Privacy Policy.

03How We Use Your Personal Data

qkok uses your personal data for the following purposes. In each case, we rely on an appropriate legal basis for processing, which is described in Section 4 of this policy.

• To create and manage your qkok account, verify your identity, and fulfil our KYC obligations under applicable anti-money laundering requirements.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to reconcile transaction records in Bangladeshi Taka (৳).
• To deliver and personalise casino games, sports betting markets, bonuses, and promotional offers that are relevant to your activity on the Platform.
• To provide customer support via email, respond to your inquiries, resolve account disputes, and handle complaints in a timely manner.
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited conduct in accordance with applicable law.
• To improve Platform performance, conduct analytics on user behaviour, and develop new features based on aggregated, anonymised data.

04Legal Basis for Processing

qkok processes your personal data in accordance with applicable data protection principles. We rely on the following legal bases for our processing activities.

• Contractual necessity — processing required to provide the services you have registered for, including account management, payments, and game access.
• Legal obligation — processing required to comply with KYC, anti-money laundering, responsible gaming, and other regulatory requirements applicable to qkok.
• Legitimate interests — processing for fraud prevention, platform security, analytics, and product improvement where these interests are not overridden by your rights.
• Consent — processing for direct marketing communications or non-essential cookies where you have provided explicit consent, which you may withdraw at any time.

05Data Sharing and Disclosure

qkok does not sell your personal data to third parties. We may share your data with trusted third parties only in the circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum transaction data required to process your deposits and withdrawals securely.
• KYC and identity verification providers — third-party services used to verify your identity and age in compliance with our regulatory obligations.
• Game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers may receive anonymised session data necessary to deliver their games via the Platform.
• Regulatory and law enforcement authorities — where we are legally required to disclose data to comply with a court order, government request, or applicable law.

All third parties with whom qkok shares data are subject to contractual data protection obligations and are only permitted to use the data for the specific purpose for which it was shared. qkok does not transfer personal data outside of its operational jurisdictions except where required by law or with your explicit consent.

06Cookies and Tracking Technologies

qkok uses cookies and similar tracking technologies to ensure the Platform functions correctly, remember your preferences, and analyse how players use our services. The following types of cookies may be used.

• Essential cookies — required for the Platform to operate, including session management, login state, and security tokens. These cannot be disabled without disrupting the service.
• Analytics cookies — used to collect anonymised data on how players navigate the Platform, which pages are visited most, and how features are used. This helps us improve the user experience.
• Preference cookies — store your language, display, and gameplay settings so the Platform remembers your choices between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform after being informed about our cookie practices constitutes acceptance of our use of cookies.

07Data Retention

qkok retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable law. Account data, transaction records, and KYC documentation are typically retained for a minimum period to satisfy anti-money laundering, tax, and regulatory record-keeping obligations.

When personal data is no longer required for its original purpose and there is no legal obligation to retain it, qkok will securely delete or anonymise the data so it can no longer be linked to you as an individual.

08Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by qkok. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe.

• 👁️

  Right of Access

  You may request a copy of the personal data qkok holds about you, including details of how it is used and with whom it is shared.

• ✏️

  Right to Rectification

  If any personal data qkok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.

• 🗑️

  Right to Erasure

  You may request deletion of your personal data where it is no longer needed for its original purpose, subject to any overriding legal retention obligations.

• 🚫

  Right to Object

  You have the right to object to the processing of your personal data where qkok relies on legitimate interests as its legal basis, or where data is used for direct marketing purposes.

• 📦

  Right to Portability

  Where technically feasible, you may request that qkok provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.

09Data Security

qkok implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting which staff can access personal data, and regular security reviews of our systems and infrastructure.

While qkok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, please contact [email protected] immediately.

10Children's Privacy

The qkok Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on qkok, please notify us at [email protected].

11Third-Party Links and Services

The qkok Platform integrates third-party game providers and payment services. These third parties operate under their own privacy policies, which govern how they handle data shared with them in the course of delivering their services. qkok is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party service you interact with through the Platform.

12Changes to This Privacy Policy

qkok reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where practicable, we will also notify registered players by email of significant changes that affect how their data is used.

Your continued use of the Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how qkok protects your information.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qkok handles your personal data, our support team is available 24/7 to assist you.

You can reach our privacy team by email at: [email protected]